Extrity Services is a company that offers crisis de-escalation and verbal de-escalation training in Illinois. They provide licensed, trained, and insured security professionals with ongoing certification in crisis de-escalation techniques. Their training programs focus on reinforcing crisis management
techniques and teaching advanced security methods.

The MANDT system is a conflict-resolution and de-escalation training program to prevent workplace violence. The company motto is for everyone to say, “In this place, and with these people, I feel safe.” The training program can be uniquely tailored to the individual needs of organizations and applied to any situation, though it is most often used in education, healthcare, human services, and juvenile justice. Instructor certification is required every 2 years, and staff training is required annually.

De-escalation

The verbal de-escalation training teaches practical techniques and concepts to prevent further escalation while maintaining dignity and respect. The ten-step de-escalation process emphasizes communicating with the individual, validating their feelings, asking questions to ensure you understand the individual, formulating a plan, staying positive, and recognizing when someone else needs to step in to help resolve the conflict. The de-escalation process trains people to use communication and body language to diffuse situations before they escalate. The Mandt System emphasizes supporting the person as a whole, not just their behaviors.

Crisis Prevention

The crisis prevention training supports professionals in how they approach crisis prevention, verbal de-escalation, and physical intervention. The system is broken down into three sections:

• Relational training focuses on building healthy relationships between people to promote workplace safety;
• Conceptual training focuses on learning about trauma-informed care and positive behavior supports needed to maintain workplace safety;
• Technical training focuses on situations where physical intervention is absolutely necessary for everyone’s safety; yet, it’s imperative to maintain the dignity and respect of the people or person being supported.

Safety-Care is an evidence-based training program that helps professionals reduce crises, decrease the use of restraints, and prevent injuries for individuals with the potential to exhibit aggressive behaviors. Safety-Care is appropriate for a wide range of populations and settings. Residential programs, schools, hospitals, day programs, group homes, foster care, clinics, mental health centers, and rehabilitation programs can all benefit from Safety-Care training. The training program is effective for individuals of all ages and across the full spectrum of cognitive, language, and neurological abilities. Various problematic behaviors can be addressed using the Safety-Care program. In addition to being used on its own, Safety-Care can be utilized alongside treatment approaches such as Applied Behavioral Analysis (ABA), cognitive-behavioral therapy, and trauma-informed care.

Safety-Care Philosophy

Safety-Care has a strong foundation in ABA and Positive Behavioral Interventions and Supports principles. It focuses on practical methods for preventing, minimizing, and managing behavioral crises using a gentle and person-centered approach. Safety-Care’s goal is to help prevent crises by teaching verbal and physical prevention strategies and de-escalation procedures. When a crisis cannot be avoided, Safety-Care uses safe and effective tools to manage it. Physical procedures are designed to be both effective and gentle to avoid joint stress or hyperextension, pain, or skin damage. With this approach, Safety-Care has demonstrated consistent reductions in restraint, seclusion, and injury across diverse settings.

Training Program

Safety-Care training spans two days and totals 12-16 hours. The program is highly customizable to meet an organization’s individual needs. The evidence-based curriculum is presented in a least-to-most restrictive format, starting with prevention strategies and ending with management of dangerous or problematic behaviors. Training is delivered in small, intimate class sizes to ensure each trainee receives individualized instruction. The course’s instructional methods reflect current research on how people learn effectively, improving retention of material. Annual retraining and knowledge checks are required to ensure skills are maintained and used correctly. The Safety-Care curriculum is updated regularly to reflect the latest research and current regulations. Advanced skills modules for more in-depth training are also available. These modules cover more severe problematic behaviors, how to adapt Safety-Care strategies for school-aged children, and how to train family members and caregivers who provide in-home support.

The Crisis Prevention Institute (CPI) is a leading provider of trauma-informed de-escalation training for educators and support staff. They offer scalable and customizable training solutions to ensure that all staff receive the appropriate de-escalation skills and techniques based on their role and risk level. CPI’s training programs have been shown to decrease challenging behavior, improve academic success, and increase staff retention. Training in Specialized Mental Health Rehabilitation Facilities: Crisis Prevention Institute (CPI) offers training programs for staff in specialized mental health rehabilitation facilities in Illinois. Their training focuses on prevention and de-escalation techniques, alternatives to restraint, and evaluating the risk of harm.

Shield and Star Training Inc. is a training organization in Illinois that offers crisis management and de-escalation training. They provide specialized training for law enforcement officers, including Crisis Intervention Team (CIT) courses. The president and primary trainer, Brian, has extensive experience in teaching crisis intervention and de-escalation techniques.

The Illinois State Board of Education updated their guidelines, prompting schools like Braun Educational Center to seek new training programs that could help staff support student success and well-being through proactive de-escalation. CPI training was implemented at Braun Educational
Center, with all staff receiving training at the beginning of every school year and monthly refreshers to ensure that de-escalation skills are consistently practiced.

De-escalation Training for Healthcare Workers: The Crisis Consultant Group offers a Crisis Prevention and Intervention Training course that includes lessons on verbal de-escalation, conflict resolution, effective communication, self-regulation, and self-awareness. This course is recommended for healthcare workers.

Training in Specialized Mental Health Rehabilitation Facilities: Crisis Prevention Institute (CPI) offers training programs for staff in specialized mental health rehabilitation facilities in Illinois. Their training focuses on prevention and de-escalation techniques, alternatives to restraint, and evaluating the risk of harm.